Job Description
Description The Lodge at Woodloch has a philosophy of personal awakening, allowing guests to discover or reunite with stress-relieving outlets that benefit them long after they leave. The common denominator in each life-changing event at The Lodge at Woodloch is YOU. Each department requires different skills and knowledge that come together to make The Lodge at Woodloch an award-winning wellness retreat. Because of the amazing team, and the impact they have on guests, The Lodge at Woodloch has been honored with awards recognizing them within the Top 10 Wellness Resorts in the World time and time again!
We are so lucky to be part of the Woodloch family of resorts. The "Woodloch Way" is a term we use to showcase our dedication to hospitality and to each and every one of our staff (family) members. We've created a place where we can work hard, be creative and have our voices heard.
GENERAL PURPOSE OF JOB Provide consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices. Ensure a pleasant visit for each guest and maintain effective guest relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
- Provide consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices.
- Be flexible with your schedule, supporting the needs of the spa.
- Properly care for equipment and use proper amounts of product to assist with cost controls.
- Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
- Actively promote home care programs, meeting minimum retail sales goals.
- Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
- Perform prep work and properly clean and restock work area as required.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs available to guests.
- Handle guests' questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
- Possess ability to work without direct supervision.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Assist in all areas of spa operation as requested by salon management and spa director.
ESSENTIAL QUALITIES - Friendly attitude.
- High energy.
- Sense of honesty and integrity.
- Customer service driven.
- Reliable team member.
SCHEDULE REQUIREMENTS Must be able to work all shifts and have a flexible schedule.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Must hold and maintain a Pennsylvania state cosmetology license. Minimum of 1 year experience as a nail technician in a high-quality, luxury-orientated full-service salon preferred.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
MATHEMATICAL SKILLS Ability to perform operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to; sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. They are sometimes required to stand for long hours, walk, climb or balance, stoop, kneel, crouch, or crawl and taste or smell. It is also required that the employee be able to lift, turn, or exert force more than 30 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working at this job, the employee must deal with a moderate to loud noise level.
Culture: - Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)
- We promote teamwork and cooperation
- We celebrate our staff with appreciation/holiday parties
- Career development and advancement
Benefits: - Medical, Dental, and Vision for Full Time, Part Time and Seasonal employees
- Company-paid Life insurance for Full-Time employees
- Short Term Disabilities plans, Life and Pet insurance
- 401k with employer match
- 529 College Savings Plan
- Generous Paid Time Off package, Paid Sick & Paid FMLA
- Flexible & Dependent Care Saving Account (FSA)
- Complimentary birthday dollars
- Employee Crisis Fund/ Benevolent Fund
- Complimentary Day Passes
- Free use of many facilities, sports complex discounts, golf discounts, wellness programs
- Dozens of local employee retail discounts
**Full benefit details will be disclosed during new employee orientation**
Job Tags
Full time, Temporary work, Part time, Seasonal work, Local area, Immediate start, All shifts, Flexible hours, Shift work