Floor Lead (Retail) Job at BrightPath Associates LLC, Mc Lean, VA

  • BrightPath Associates LLC
  • Mc Lean, VA

Job Description

Job Description

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

The Role:

Location: Tysons Corner, VA

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies the company's values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.

Retail leaders are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Customer:

  • STACK
    Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on the Steps of Selling.

  • STACK Leadership
    Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team. xhyhwjd

  • Services
    Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.

  • KPIs: OPH, NPS (85%

Job Tags

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