Job Description

Job Summary: A DLCCC Front Desk Representative is responsible for creating a positive member experience by providing a superior level of customer service to our members, prospective members, and guests. Must be available 7am-6 pm on Saturdays, 10 am-6 pm on Sundays, and occasional weekday evenings and Friday Evenings as needed from 5:00pm – 10:00pm. Shifts are from 4 to 6 hours. One weekend off a month. Key Duties and Tasks: Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Serves as the first point of contact for all customer questions, concerns and comments Answer phones in a friendly manner and assist callers with a variety of questions. Check-in members New member enrollments. Stays current on new program offerings and schedules Attend Front Desk meetings Schedule court use, classes and any other appointments and needed Daily POS activity Update member account information Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed Assist in maintaining the neatness and cleanliness of the club Other duties as assigned by the Front Desk Supervisor Desired Qualifications: Customer service background preferred Knowledge of a POS system Enjoys meeting new people Basic computer proficiency A passion for fitness and health Upbeat and positive attitude Punctuality and reliability are a must Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations Strong listener with the ability to empathize and problem solve Dedication to the success of the facility Wear appropriate clothing Maintain a positive attitude with members and staff Position: Is a part-time position Is an “at will” position Reports directly to the Front Desk Supervisor. Salary/Wage/Benefits: Free Single membership at date of hire Discount on services and logo apparel Discount on Historic Holmes Theatre productions Learn, grow and play at the Detroit Lakes Community and Cultural Center! Full fitness, aquatics and recreation facility with a giant, indoor play-land. 8-lane pool, track, courts, classes and a beautiful 800+ seat performing arts theatre, conference room and ballroom! #J-18808-Ljbffr

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